Meta is working on a fix for a software update that bricked Quest headsets

Meta is reportedly engaged on a difficulty with a software program replace that bricked some Quest 2, Quest 3 and Quest 3S headsets, the corporate announced. The corporate initially upset customers by not solely releasing a defective replace, however then telling patrons affected that they would not handle the issue as a result of the headsets have been out of guarantee, as The Verge reported.

Now, Meta seems to be making good on the problem, saying it is engaged on a repair “for all customers” and mentioned buyer assist has “new instructions on easy methods to assist customers.” Some patrons mentioned on Reddit that they acquired an electronic mail affirmation that the corporate would supply out-of-warranty service for its mistake.

“We have found a software program replace difficulty that prompted some Quest 2/3/3S headsets to be unresponsive and unable to start out up appropriately” Meta wrote in its assist middle. “We’re actively engaged on resolving the problem for all customers, however usually, you are actually in a position to make use of your machine usually. In case you have a tool that’s nonetheless unresponsive, we’re right here to assist. In case you have a Quest 3S, click on the button under for subsequent steps. Quest 2 or 3 customers, please attain out to us to get assist.”

The issue date again to December sixth, when Meta mentioned software program updates have been effecting Quest 3S gadgets on the time. The replace contains options like a digital desktop, sooner hand monitoring, simpler pairing with Home windows 11 PCs and extra.

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