Samsung is freezing Galaxy Buds 3 Pro shipments amid quality control issues

Samsung has briefly shut down Galaxy Buds 3 Pro shipments. With reminiscences of its flaming sizzling (and never in a great way) Galaxy Note fiasco eight years ago, the corporate is halting the earbuds’ launch whereas “urgently assessing and enhancing” the product’s high quality management, in line with a press release shared with Engadget and Android Authority, which first published the news.

Some customers who acquired the Galaxy Buds 3 Professional earlier than their July 24 launch reported that their ear suggestions tore simply. Contemplating how typically they might have to take away and change tricks to discover their supreme match, materials inclined to tearing might have led to atrocious PR and an costly recall had the corporate let the launch proceed as deliberate.

Samsung’s website has added a brand new launch date of August 28, though it’s unclear if that’s a mushy placeholder or a brand new laborious goal. As well as, the Galaxy Buds 3 Professional Amazon itemizing has been pulled altogether.

“To make sure all merchandise meet our high quality requirements, we have now briefly suspended deliveries of Galaxy Buds 3 Professional units to distribution channels to conduct a full high quality management analysis earlier than shipments to shoppers happen,” Samsung’s assertion reads. Samsung Korea beforehand issued a press release apologizing for high quality management points and promising a full inspection. Nevertheless, that comment didn’t point out a delay.

The corporate added that clients who already acquired the Galaxy Buds 3 Professional and are having issues ought to contact Samsung or go to a Samsung Service Middle. Android Authority additionally revealed an e-mail despatched to a pre-order buyer confirming a delay and advising them to request a cancellation in the event that they select.

You’ll be able to learn Samsung’s full assertion beneath:

There have been stories regarding a restricted variety of early manufacturing Galaxy Buds 3 Professional units.

We’re taking this matter very critically and stay dedicated to assembly the best high quality requirements of our merchandise. We’re urgently assessing and enhancing our high quality management processes.

To make sure all merchandise meet our high quality requirements, we have now briefly suspended deliveries of Galaxy Buds3 Professional units to distribution channels to conduct a full high quality management analysis earlier than shipments to shoppers happen.

We sincerely apologize for any inconvenience this will trigger.

For extra on the flagship wi-fi earbuds, you’ll be able to learn Engadget’s hands-on coverage.

Replace, July 19, 2024, 2:48 PM ET: This story has been up to date so as to add Samsung’s full assertion, which the corporate shared with Engadget.